1) Information we collect
- Account information (name, email address, contact details).
- Billing information (invoices, payment references — no card details stored by us).
- Service data (IP addresses, login timestamps, usage for security and abuse prevention).
- Support communications (emails, WhatsApp messages, tickets).
2) How we use your information
- To provide, operate, and maintain our services.
- To process payments and manage billing.
- To respond to support requests and communicate service updates.
- To detect, prevent, and investigate abuse, fraud, or security incidents.
3) Legal basis (UK GDPR)
We process personal data under the following lawful bases:
- Performance of a contract (providing hosting services).
- Legal obligations (record-keeping, compliance).
- Legitimate interests (security, abuse prevention, service improvement).
4) Data sharing
We do not sell personal data.
- Payment processors (to process payments securely).
- Infrastructure providers (servers, networks) where required to deliver services.
- Law enforcement or regulators where legally required.
5) Data retention
- Account and billing records are retained for legal and accounting purposes.
- Service logs are retained for security and abuse prevention.
- Data may be anonymised or deleted when no longer required.
6) Your rights
Under UK GDPR, you have the right to:
- Access your personal data.
- Request correction of inaccurate data.
- Request deletion where legally permitted.
- Object to or restrict certain processing.
Requests can be made via support@trustnetwork24.net.
7) Security
We implement reasonable technical and organisational measures to protect personal data. However, no system can be guaranteed 100% secure.
8) Changes to this policy
We may update this Privacy Policy from time to time. Continued use of our services constitutes acceptance of the updated policy.
9) Contact
- Email: support@trustnetwork24.net
- WhatsApp: 447497518644